As much as we are used to dealing with different problems when using our computer, there are some situations that can make us especially nervous. One of them in when we met the Black screen without cursor in Windows 10. After a first moment of stupefaction, it is inevitable to wonder how to resolve this situation.
First of all, it must be said that it is not an irreversible problem. What may seem more alarming is the fact that we can't even use the mouse. In this post we are going to explain the causes that give rise to this error and the best solutions that we can apply.
Why does the black screen appear?
The most common explanation for this problem usually lies in a system file that is damaged or has been modified by third-party programs. That is, for the presence of virus or malware on our computer. It can also be because certain drivers are outdated and we need to update them. Below is a short list of possible causes:
- An installation process that has been suspended at one point*.
- A configuration that gets stuck or takes too long.
- Damaged system files.
- Driver or hardware performance issues.
- Error trying to set up multiple connected displays.
As you can see, the reasons why the black screen without a cursor appears in Windows 10 can be very varied. To find out the origin of the problem, it is necessary to carry out different checks. They will give us the clues to know what to do.
(*) In that case we will see the classic rotating points spinning non-stop on the screen.
This is a list of solutions that we can try to apply, classified from the simplest to the most complex, to resolve the issue of black screen without cursor in Windows 10. We advise you to try them following the order in which we present them, moving on to the next one only if the previous one has not worked. In some of them, for obvious reasons, we will have to use the safe mode or failsafe mode:
First of all, you have to rule out the obvious. maybe the monitor cable (if it is a desktop computer) has been disconnected from the PC. If the connections are fine, you can try testing another screen, if you have one, to find out if the problem is with the monitor.
Sometimes the way to fix this is as simple as proceeding to update the screen. To do this, we will press the keys Windows + Ctrl + Shift + B. When doing so, we will hear a slight beep and notice a fleeting flicker on the screen. If the error has been caused by a specific failure in operation, the screen will return to normal.
Restart your computer
We have said it on numerous occasions: the old trick of Turn on and turn off (which works for all sorts of devices) is most of the time all you have to do to put things in place. This is also worth trying when there is a black screen with no cursor.
In the previous section we talked about viruses as the cause of the problem, but paradoxically, antiviruses can also do it. That is why it is worth trying to disable our antivirus and restart the computer. If this has been the cause, you have to look for a new antivirus that does not create problems.
The next method we should try is to update video drivers. For that, you have to restart the computer in safe mode, go to the device manager, display the display adapters section, right-click on each one of them and select “update driver”.
make a clean boot
A clean boot of Windows 10 is a way to start the system using a minimal set of drivers and programs. It is a way to locate where the problem may be and solve software compatibility problems. This is how you do it:
- First you have to log in to the computer as an administrator.
- Then, in the search box on the taskbar, we type msconfig
- Let "System configuration".
- In the next window we select the option "Services", marking the option "Hide all Microsoft services."
- Finally, we press the button "Disable all."
This is the method that will work if there are any corrupted files on the system. Using this system repair tool, we'll get the essentials of Windows to install again, which will correct the problem automatically.
To do so, it will be necessary to force the system to shutdown three consecutive times. After this, the Recovery screen will appear and these will be the steps to follow:
- First we choose the option "Solve problems".
- Then we click on "Advanced Options".
- Now we are going to "Startup Repair".
- Finally, we select the current user account and click on "Continue".