Why can't I open Gmail mail? 5 reasons

why cant i open gmail mail

Email is still valid as one of the main means of communication that we have available, after more than 20 years of presence. In that sense, Gmail is the leading service in this area and probably one of the web pages that we visit most frequently on a daily basis. However, it is not uncommon for us to have situations where we cannot access the site. Surely you have wondered why I cannot open Gmail and the good news is that here we are going to explain the different scenarios that can occur.

Email is the main communication tool in work and academic settings and for this reason, it is necessary that we immediately resolve any inconvenience related to access to our account.

Why can't I open my Gmail email? What you should check

As we mentioned before, problems accessing a Gmail account can be due to several factors and not just one. This puts us in the need to take into account all the aspects that are related to the entrance to the service, in order to rule out what is the origin of the fault and solve it.. In that sense, the reasons why I can't open my Gmail email can range from Google servers crashing to password errors. Let's review each one.

User and password

The simplest and most recurring inconvenience that occurs to access Gmail has to do with the username and password. As in any troubleshooting process, we must start with the simplest and in this case, it is best to verify if we are actually entering the correct username and password. While you are entering the password, you can unlock the view of the characters to check if you are indeed typing them correctly.

On the other hand, it should be noted that Gmail offers mechanisms to resolve situations where we do not remember the username or password.. If this is your case, you can click on these options and follow the wizard's instructions to recover them.

The account has been suspended

The account has been suspended

Another reason that can prevent us from accessing a Gmail account is that when entering the username and password, it gives us the notification that the account has been suspended. this scenario can occur when Google detects activities that it considers suspicious from the email account. This involves phishing, hacking, distribution of prohibited content, and other causes.

However, if you believe that the suspension of your account has been an error, you will have the possibility to request that it be restored.. To do this, it offers a form where you must enter your email and an explanation about the suspension of your account and your request to bring it back.

Browser is not supported


If you try to open Gmail and can't sign in, it may be due to the browser you're using to sign in. Perhaps it is little known, but the Google mail service has a list of compatible or recommended browsers. These are the platforms on which the company guarantees the proper functioning of Gmail:

  • Google Chrome.
  • Firefox.
  • Safari.
  • Microsoft Edge.

It should also be noted that these browsers must be updated to their most recent version in order to ensure that they work correctly. However, this does not mean that you cannot use other web solutions to access Gmail.. Many of the available alternatives are based on Chrome and in that sense, they will be compatible with access to the mail service.

Cookies and Javascript disabled

A fundamental requirement for Gmail to open in any browser is to have cookies and Javascript activated. If this is not the case, then you will not be able to access your email, however, enabling them is not a challenge.

For cookies, first enter the Chrome settings and to do this, you must click on the 3 dots icon in the upper right and enter "Configuration".

Cookies and JavaScript

This will open a new tab, enter the section “Privacy & Security” on the left side and finally, enable the option “Block third-party cookies in incognito".

Block third-party cookies in incognito

Now, to enable Javascript, go back to “Privacy & Security” and then enter “Site settings".

On the new screen, scroll to the bottom and click on the “javascript".


Enable the option “Sites can use Javascript«.

Gmail service is down

Gmail service is down

Our final reason why Gmail won't open points directly to Google's servers, which could be having problems. However, this is something that we can also check directly through the so-called Google Workspace Status Panel.. It is a website where you can see if Google services have any problems at any given time and this includes Gmail.

In this regard, follow this link and scroll to Gmail to check for service issues. If so, you will see a red X icon indicating that the server has errors, on the contrary, if everything is fine, you will see a green check.

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