Steam has become one of the most popular platforms currently to be able to buy games. Although, it is possible that on some occasion a game that you have bought does not turn out as you expected. It is a big disappointment, since you have spent money on it, but you always have the possibility to return it. This is something that we are going to explain to you below.
In this way, if you have bought a game on Steam and it is not what you expected, or there is a problem with it, you will always be able to return it. First we explain what are the conditions for its return on the platform and then the steps to follow for your return. You will see that it is very simple.
Return conditions
As usual, we find a series of conditions that we have to meet if we want to return a game on Steam. The first and most important is time. It must be less than 14 days since you bought the game so that you can return it, in addition, you must have played less than hours playing with it. This is something that prevents people from buying a game, playing long hours, and then returning it.
This period is also used with those games that you have pre-purchased. In this case, the period of 14 days and two hours starts from the launch date of the game in question. It also applies in the case of DLCs, gifts that have not been activated or packs whose elements have not been transferred.
In addition, on Steam we also have the possibility of obtaining a refund on those purchases we have made within a game. Although in this case they are always during the first 48 hours after having bought them and as long as we have not used, transferred or modified said object. In the rest of the games on the platform, as they say from the company, it is the developer who has the possibility of activating said refund or not. So we will find some who do not give us this option. Since it is not mandatory.
In the return process, Steam asks that I know of a reason why we return said game. It is mandatory, but it will not affect your return. It is a procedure, which can help them to find out if there has been a problem with gambling, in addition to detecting fraud.
Return a game on Steam
The process is much simpler than many users think. The easiest way is to go first to your Steam library. Within it you have to enter the profile of the game you want to return. Once inside it, the support link will appear on the right side of the screen. Then click on it.
By doing this, you enter the specific support of this game, where it will come out and the option to return it. We can mark the desired option, such as "Not what I expected." When you click on this option, you will be sent to a new screen where you can start the return process. Since the next step is check the option to request a refund. As long as you meet the conditions mentioned at the beginning.
Next, Steam will ask you to choose the way you want to configure this refund. First select how you want this money to be returned. Since it can be refunded in your wallet (for future purchases) or refunded in the payment method you used in the purchase. Choose the option that suits you best. After this, we will be asked to give a reason why we are carrying out this return.
Once we have done this, the process is over. We just have to click on the send request button and then it is a matter of waiting for Steam to be responsible for returning the money. A simple process, as you can see.