Movistar has not offered its customers the service of opening a new email account for some years now. Specifically, since 2013. That is, it is no longer possible to register an address email telefonica.net, although it does allow the use of the domain @telefonica or @movistar. However, customers who already had an account in the Movistar webmail service can continue using it.
This means that only users who opened their account before 2013 will be able to continue using a telefonica.net email. In any case, its operation is exactly the same as that of the current Movistar email.
Advantages of using a telefonica.net email
Users who have this service (either movistar.es or telefonica.net) can enjoy some interesting advantages:
- It is a direct and safe way to communicate with Telefónica Movistar and carry out direct negotiations with the company.
- It is an email account that is perfectly compatible with other messaging platforms such as gmail y Outlook.
- It is a free service that does not generate extra charges on our Movistar bill.
- It should also be noted that it is an exclusive service for customers.
How to access Movistar mail
Given that It is no longer possible to create a telefonica.net email, we will focus on analyzing what needs to be done to create a Movistar email, which is its current equivalent. It is an email service platform offered by the Movistar operator so that its customers can have an email account with their domain.
To create one of these accounts, the only way is to make a contract with the operator (you will find all the information in the Movistar official website), after which we will receive a username and password. With that we can access an email account. The steps to follow are those:
- First we access the Movistar mail access suite through this link.
- We log in in the Movistar mail with our Username registered and the domain @movistar.es (or @telefonica.net if we are old customers and already had a telefonica.net email).
- Then we introduce the password that we established at the time of registration and clicked on the "Connect" button.
Unfortunately, there is no specific app to manage Movistar mail (nor for telefonica.net mail). Nor is it going to help us for this task My Movistar app, so useful for so many other things.
Recover a telefonica.net email account
Many former users who have a telefonica.net email that they had stopped using for a long time, when trying to recover it, find themselves with the unpleasant surprise that they cannot use it. Most likely in these cases, the error is due to the fact that a long time has passed during which the password has not been changed and Movistar has restricted access for security reasons.
For recover control of the telefonica.net email account what we have to do is create a new password. How is it done? You just have to go to the menu Configuration and select the option of Change Password. Then you just have to follow the directions.
However, things can get complicated if we have forgotten the old password that we used long ago for our telefonica.net mail. This is a problem that happens very frequently, but for which there is a solution:
- We access correo.movistar.es again.
- We go to the option of "I can not access my account".
- In the new window of Password recovery that appears, we enter our email and check the box "I am not a robot".
- The data that is requested from us now must demonstrate that we are the true owners of the account. Typically, you must provide an alternate email address or mobile number.*
- Next, Movistar sends us a link to that alternative email or an SMS to the mobile. All that remains is to access said link to select our new password.
(*) If we do not know these data either, the question is complicated. The only recourse we have left is to call Movistar 1004 to explain the situation and wait for them to offer us an alternative way to solve the problem.
Access Movistar mail from Gmail
Is it possible to access telefonica.net or Movistar email from Gmail? Not only that, but it is also possible configure it in the Gmail app of our mobile. This is what we need to do (on an Android phone):
- First we have to access Gmail from our mobile.
- Then we press the icon of the 3 horizontal lines that are in the upper left part of the screen.
- select "Settings".
- Next, we go to the option "Add Account".
We choose "Other service" and, after following the instructions, we select "IMAP account". - In the last step we can choose between an account IMAP, POP3 or Exchange, depending on what type of mail we want to add.